Questions and Answers
Who is Skin Reign is perfect for?
Skin Reign is perfect for someone with very dry skin:
- Caused by a condition, like thyroid related
- Side effect of a treatment
- Scaly skin caused by extreme weather
- Crepey aging skin
- Skin with no issues but you desire it to be healthier, glowy and deeply hydrated
Remember our skin is the largest organ and is in charge of protecting everything inside so lets keep it healthy and happy!!
Where is my order?
Please allow 1 - 3 business days for your order to ship due to processing time. Additionally, you will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.
What is your return policy?
Returns are accepted within 15 days of your order date for orders placed on Skinreign.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final.
What are your hours of business?
Our Client Services team is here to help you and can be reached by email 24/7. Email email@example.com Requests are responded to within 24-48 hours.
How much does shipping cost?
Any order of 2 bottles or more shipped within the contiguous US will receive free shipping. All other shipping costs will be messaged during the checkout process if applicable. Please note that if you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.
When will my order be processed?
All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday. Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.
When will I receive my order?
All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information
PLEASE NOTE: Skin Reign reserves the right to change its shipping policies at any time.
Is it normal for Skin Reign to separate?
Yes, as we don't use any ingredients to keep it together. We homogenize with temperature when it's being made so it's normal to see some oil separation. That's why we recommend to shake well before use.